Bernadette Galban
Customer Success and Program Leader | Driving Sales, Retention, Adoption & Value Realization Across Cloud & SaaS | Expertise in Account Management, Business Development, Product Strategy, Sales Growth
- Role
- Senior Customer Success Manager at Qumulo
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Bernadette Galban
As a results-driven customer success and program manager, I bring over a decade of experience bridging customer needs, product strategy, and operational excellence within top-tier technology organizations. My career has evolved from program execution and process optimization into a customer-centric leadership approach, focused on building long-term partnerships, driving adoption, and ensuring measurable business outcomes. Throughout my tenure at F5, I’ve led multi-million-dollar enterprise portfolios, managed global marketplace operations, and collaborated cross-functionally to align customer goals with product innovation and sales growth. My experience spans customer success, product management, and business development, allowing me to deliver a blend of strategic vision and tactical execution that strengthens retention and accelerates revenue. Also skilled at supporting sales operations and product adoption by analyzing data to promote a solution-oriented approach, I am adept at guiding account planning, customer retention, and business development. In addition to my professional experiences, I’ve had a proven history in-Product Launches -Relationship Building -Account Management -Strategy Development -Process Improvement I’m passionate about translating the voice of the customer into actionable insights that improve products, experiences, and outcomes. Whether building scalable programs, enhancing customer journeys, or optimizing operational processes, I aim to create meaningful value at every stage of the customer lifecycle.
Experience
Senior Customer Success Manager
Jan 2026 — Present · Seattle, WA, US
Education
University of Washington
Political Science
Skills
- Cross-Functional Team Leadership
- Software Documentation
- Strategy
- Sales
- Access
- Program Management
- Product Management
- Microsoft Word
- Team Leadership
- Financial Analysis
- Wireless
- Retail
- Data Analysis
- Management
- Team Building
- Microsoft Excel
- Business Analysis
- Forecasting
- Project Planning
- Process Improvement
- Crm
- Leadership
- Telecommunications
- Call Centers
- Analysis
- Vendor Management
- Mobile Devices
- Customer Experience
- Time Management
- Project Management
- Salesforce.com
- Analytics
- Troubleshooting
- Customer Satisfaction
- Training
- Testing
- Sales Operations
- Customer Retention
- Account Management
- Sales Management
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