Bernadette C.

About Bernadette C.

I am a proven successful consultive sales manager with over 15 years of management experience and over 22 years of sales experience. The key to my success has been goal setting. I strive daily to grow and learn new thing and this has helped me to continue to growth and be successful in an area that I love. I believe that without a goal you\'re just dreaming. I write down my plan and execute it. If I can see it I can achieve it. I ask daily for my team\'s plans and coach them to help reach their goals. I believe everyday is a good day and it\'s fill with lots of great opportunity. We have to seek it don\'t wait for it to come to you go make something great happen! We have not because we ask not. What are you not asking for?

Experience

1. Advertising Manager-call Center and Real Estate

   The Commercial Appeal

   Jan 2009 — Present

   Monitors productivity of Call Center Representatives and generates reports throughbusiness analysis and metric skills. Excellent verbal and written communication. Strong facilitation, conflict resolution, and investigative skills. Observe employee demeanor, technical accuracy, and conformity to company policies. Answers questions and recommends corrective services to address customer complaints. Maintains harmony among workers and resolves grievances.

Education

• Mississippi State University - College of Business and Industry

  Bachelor of Business Administration, Management and Advertising

  1996 — 1998

• Northwest Mississippi Community College

  Associate Degree In Business Administration, Business

  1994 — 1996