Beri B.

Customer Service Representative Team Member Sales Advisor Recruitment Coach @Tim Hortons

Mississauga, ON, CA

Tim-Hortons – July-2023 to Present – Mississauga–ON–Canada.• Talent Attraction :Represented Tim Hortons at 6 career fairs, attracting over 950+ job seekers and significantly expanding brand visibility• Selection Process Design: Designed and executed selection frameworks that increased interview-to-offer conversion from 1 in 5 to 1 in 3 candidates.• Health & Safety Policy Enforcement: Maintained and promoted health and safety policies, ensuring all activities complied with internal standards.• Training Delivery :Delivered training sessions to 5 managers on hiring best practices, resulting in improved compliance The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately. Assisted management with inventory control and stock ordering. Built loyal clientele through friendly interactions and consistent appreciations. Resolved complaints promptly and professionally. Cross-trained and coordinated scheduling with team members to ensure seamless service. Took initiative to find extra tasks when scheduled duties were completed like up selling

Fanshawe College

Office Administration , Office Management/Administration/Business

Symbiosis Centre for Distance Learning

Master of Business Administration - MBA, Human Resources Management/Personnel Administration

Panjab University, Chandigarh

Bachelor of Business Administration - BBA, Business Administration and Management, General