Bergen James
Director Strategic Initiatives, Operations @Red Robin
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WORK HISTORY
Director Strategic Initiatives, Operations @Red Robin
Englewood, CO, US
Built an enterprise operational visibility platform, dashboards, scorecards, and leaderboards, that repurposed approximately annual hours from data mining to analysis across a 500-unit system, enabling faster decisions and stronger financial acumen across field leadership- Support the COO on all board and executive materials, translating operational performance into strategic narratives for senior leadership- Established an enterprise-wide Operations Focus and Impact strategy, optimizing prioritization, deployment timing, and field capacity alignment across a complex multi-unit system- Architected and deployed an enterprise-wide intranet in partnership with an external SaaS provider, centralizing communications, training, and operational resources for team members.
EDUCATION
Ohio University
BSBA, Accounting, Economics
University of Illinois Urbana-Champaign
Master of Business Administration - MBA, Accounting and Business/Management
SKILLS
ABOUT BERGEN JAMES
I\'m an operations and value creation executive with 25 years of experience building the infrastructure that lets complex, multi-entity organizations scale. My career has been defined by post-acquisition integration, financial infrastructure buildout, and enterprise systems adoption across retail, restaurants, and technology. At Ascena/Justice, I led the post-acquisition integration of Dressbarn, Maurices, and Justice, building the common financial platform, unified chart of accounts, and shared services function that turned three separate organizations into one functioning enterprise. At Red Robin, I repurposed approximately annual hours through reporting transformation, enabled $6M in monthly transactional capacity through electronic-tip/earned wage access deployment, and drove enterprise-wide change across a 500-unit system with team members. The through-line in my work is translating strategic intent into systems, adoption, and measurable EBITDA impact. I\'m most effective in environments where growth or M&A has created complexity that needs to become operational capability. I\'m particularly drawn to portfolio environments where disciplined operational alignment can unlock margin expansion and exit value.
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