Berenice da Gama Rose
Head - Customer Success, SarvaGram
- Role
- Head - Customer Success at SarvaGram
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Berenice da Gama Rose
I currently work at SarvaGram, as Head of Customer Success, which involves overseeing all…
Experience
Head - Customer Success
Dec 2024 — Present · Pune, IN
The role entails designing the customer lifecycle and implementing continuous improvements in customer onboarding, customer service and retention to maximize customer satisfaction. By proactively identifying customer needs, aspirations and concerns and responding with appropriate and timely product and process solutions, the Customer Success function maximizes brand recognition and loyalty, minimizes discontent, whilst complementing the function of the Sales and Product teams to deliver a seamless customer experience. The role aims to ensure Customer Delight for the end users, whilst providing ease and fulfilment for the field team and value to all stakeholders.
Education
Institute of Rural Management Anand (IRMA)
Post Graduate Diploma in Rural Management
2003 — 2005
Frankfurt School of Finance & Management
Certified Expert in Agriculture Finance
2021 — 2022
St. Joseph's College of Commerce
Bachelor of Commerce (B.Com.)
1999 — 2002
Frankfurt School of Finance & Management
Certified Expert in Risk Management
2020 — 2021
Skills
- Technical Advisory
- Finance
- Credit
- Social Performance Management
- Data Analysis
- Business Analysis
- Monitoring and Evaluation
- Management
- Analysis
- Microfinance
- Ratings
- Banking
- Risk Management
- Team Management
- Business Planning
- Financial Analysis
- Business Strategy
- Strategic Planning
- Research
- Social Impact Assessment
- Entrepreneurship
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.