Berber Achterbosch
Service Implementation Manager @ITDZ Berlin (IT-Dienstleistungszentrum Berlin)
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WORK HISTORY
Service Implementation Manager @ITDZ Berlin (IT-Dienstleistungszentrum Berlin)
Berlin, DE
EDUCATION
Rotterdam School of Management, Erasmus University
Master of Science (M.Sc.), Supply Chain Management
National Cheng Kung University
Exchange Semester, International Business
University of Groningen
Bachelor of Science (B.Sc.), International Business
RSG Simon Vestdijk
pre-university secondary education, Economy and Society profile
SKILLS
ABOUT BERBER ACHTERBOSCH
As an IT Project Manager, I find purpose in guiding businesses and individuals through digital transformations. I combine technical know-how with strong people skills to ensure everyone is aligned, informed, and genuinely excited about the changes ahead.With 7 years of experience across logistics, e-commerce, and tech—including the past 3 years as a dedicated implementation project manager — I specialise in working with diverse, global teams to deeply understand requirements and design holistic solutions that bridge business goals and system capabilities. Outside of work, I recently became a certified yoga instructor and am actively expanding my knowledge in Agile Project Management as well as AI.• Led a €3.5M implementation project for a global brand valued at €14.55B, achieving high customer satisfaction• Delivered a €1.7M shipping solution implementation in 10 weeks for an exclusive online fashion retailer (annual revenue €70M)• Conceptualized and delivered a training program for a team (6 - 14 members), including 15 workshops on communication, modern work methods, and collaboration• Streamlined project management processes using Design Thinking, enabling partial automation and reducing administrative workload• Led the transformation of the Confluence database with standardized templates and improved structure for better accessibility - thereby reducing for instance configuration time by 80%.EXPERTISE: multi-project management, leading implementations, process optimisation, standardisation & automation, communication, analytics, stakeholder management, agile, waterfall, facilitating key-user workshops, managing systems integration testing & user acceptance testing, supporting developers in API development, crisis management, German, English, creating documentation & documentation guidelines, understanding business requirements, change management, developing creative solutions
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