Beoncia Dunn

Showroom Team Lead @INDOCHINO

Los Angeles, CA, US

Driving Sales by Leading the Team to Meet + Exceed Daily Revenue and Metric — Based Goals— Supporting the Execution of ShowRoom Key Performance Metrics— Assisting in Managing Customer Scheduled + Impromptu Appointments to Maximize Sales Opportunities— Actively Contributing to Building Relationships with Luxury Clientele and Ensure their Needs are Met with High Level Service— Maintaining a Seamless Customer Experience by Ensuring Operational Tasks are Completed Efficiently + Effectively— Solving Customer Issues with Professionalism and a Solution — Oriented MindSet— Performing Routine Checks to Ensure All Operational + Safety Standards are Met during Opening and Closing— Conducting Accurate Fittings and Pinning Sessions to Ensure Garments Meet Customer Expectations for Fit + Comfort— Managing + Completing Customer Appointments Efficiently by Ensuring All Alterations and Fittings are Performed in a Timely Manner— Collaborating with Tailors + Alteration Specialists to Communicate Customer Requirements Effectively— Educating Customers on the Fitting Process and Set Clear Expectations for Alterations + Delivery TimeLines— Maintaining High Level Attention to Detail during Fittings to UpHold the Brand’s Quality Standards— Supporting the Training of New Style Guides by Ensuring The Team UnderStands Key Processes + Metrics + Customer Service Standards— Mentoring + Guiding Team Members to Ensure Consistent Delivery of Exceptional Customer Experiences— Fostering a Positive + Collaborative Team Environment that Aligns with Company Values— Providing OnGoing FeedBack and Encouragement to Team Members Members by Promoting Growth + Accountability— Identifying + Acting on Opportunities to Improve ShowRoom Performance and Customer Satisfaction— Contributing Innovative Ideas to Enhance the ShowRoom’s Operations + Sales Strategies + Team Engagement.