Ben Zaayer
Technology Operations & ITSM Executive | Customer Support Transformation | Global Service Delivery Leadership | Delivering Cost Savings, Stability & Innovation
- Role
- Director Enterprise Service Delivery at Liberty Mutual Insurance
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ben Zaayer
I am an IT operations and service delivery executive with over 20 years of experience…
Experience
Director Enterprise Service Delivery
Apr 2021 — Present
At Liberty Mutual, I led the Enterprise Service Delivery organization, overseeing core ITSM processes (incident, problem, change, and technology resiliency) as well as a 350+ person global service delivery team focused on infrastructure and application operations. I delivered annual green-dollar savings reinvested into higher-value initiatives, implemented executive dashboards that elevated transparency at the CIO level, and achieved sustained improvements in service quality — including 35% faster MTTR, a 20% annual reduction in major incidents, and a 98% change success rate.
Education
University of Nebraska at Omaha
BS, Management Information Systems
2006 — 2009
Skills
- Disaster Recovery
- Project Management
- Oracle
- Crystal Reports
- Business Analysis
- Systems Analysis
- Integration
- Microsoft Sql Server
- Itil
- Bmc Remedy
- Information Technology
- Troubleshooting
- IT Management
- Visio
- Sharepoint
- Sdlc
- Active Directory
- Windows Server
- Incident Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.