Ben Mabrouk
Infrastructure Engineer @Taylor Rose
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WORK HISTORY
Infrastructure Engineer @Taylor Rose
Peterborough, GB
Administer and optimise a large, multi-domain hybrid Entra ID and Active Directory environment across multiple forests and business units.• Led the end-to-end rollout of Microsoft Intune to 700+ devices, delivering Windows Autopilot, security baselines, application deployment, and automated provisioning across online and offline scenarios.• Act as senior escalation point for complex infrastructure incidents, coordinating with third-party partners supporting Citrix and other business-critical platforms.• Owned and delivered a Microsoft 365 security uplift programme, strengthening Conditional Access, identity protection, endpoint security, and tenant configuration.• Designed and implemented modern Windows imaging and provisioning solutions, improving deployment consistency and reducing device build times.• Reviewed Microsoft 365 and infrastructure licensing, identifying cost-saving opportunities and producing business cases for new or replacement solutions.• Developed PowerShell automation to streamline administrative tasks, reduce manual effort, and improve platform reliability.• Managed on-prem Citrix environments including WEM, application delivery, and troubleshooting FSLogix profile and core Citrix infrastructure issues.• Administered Exchange Server 2016 and Exchange Online in a hybrid configuration, managing mail flow, troubleshooting, and optimisation.• Administered Mimecast for email security, continuity, and archiving, refining policies to enhance protection and reduce false positives.• Supported RingCentral telephony including user provisioning, call flows, post-migration support from Teams Phone, and secure SFTP archiving for compliance.• Managed Microsoft 365 enterprise application integrations including SSO and directory synchronisation, improving access control and system cohesion.
EDUCATION
Mill Hill County High School
OCR National Certificate, IT
Barnet College
BTEC National Level 2 Systems and Support, IT
Uxbridge college
City and Guilds Qualification: Advanced in ICT Systems Level 3, IT
ABOUT BEN MABROUK
With a solid background in IT infrastructure and systems management, my current role at Taylor Rose leverages my Azure certification and expertise in Azure Active Directory Hybrid environments. My mission is to ensure reliable, secure, and efficient operations within the legal services industry. At Ideal World Ltd, I honed my skills in managing diverse server environments and executing strategic infrastructure transitions.As part of our team, I played a key role in the administration and maintenance of critical systems, collaborating with external partners to minimize downtime and maintain business continuity. My approach is rooted in proactive system monitoring and the development of scripted solutions to enhance performance. These competencies enable me to contribute to our organisations success by providing robust technical guidance and support.
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