Ben Whiting

About Ben Whiting

I have a decade of diverse experience in business operations, with an emphasis on working with high-growth startups and in fast-paced, dynamic environments managing co-working facilities. At LabCentral, I’ve earned multiple promotions and been tapped for key leadership roles on very short notice because I bring order to chaos and create new business functions without a blueprint to run reliably and efficiently for the long term.I’m very good at forming relationships at all levels, and these genuine connections are how I’ve been able to maintain strong alignment across functions through large-scale change and organizational growth. I pride myself on leading by example, and I won’t ask my team members to do anything I won’t do myself. As a result, I’ve helped shape a cohesive, collaborative company culture and mentored talented team members to become future leaders in the organization. My other superpower is dropping into ambiguous situations and creating processes that solve critical business problems. Whether it is establishing a brand-new team or overhauling the turnover process for our flagship lab space, I have a reputation for keeping calm under pressure and devising strategies that generate hundreds of thousands of dollars in new revenue, ensure quality for customers, streamline workflows to optimize staff time, and deliver new efficiencies and scalable process improvements.Key Strengths: Operations Leadership | Strategic Planning | Process Improvement | Establishing Business Functions | Startup Development & Launch | Scalability | Project Management | Performance Management | Business Planning | Resource/Budget Management | Growth Optimization | KPI Tracking & Dashboards | Objectives & Key Results (OKR) Planning | Training | Workforce Management | Analysis & Reporting | Managed Services | Relationship Building | Cross-Functional Collaboration | Team Building | Organizational Culture | Customer Support | Client Management | Customer Onboarding | End-to-End Customer ExperienceLet’s connect! Or email at b••••••••@gmail.com

Experience

1. Director of Operations

   Regel Therapeutics

   Feb 2023 — Present · Cambridge, MA, US

Education

• Berklee College of Music

  Bachelor of Arts (BA), Performance

  2007 — 2010