Benton Cummings
Support leader
- Role
- Vice President of Customer Care at Avid
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Benton Cummings
I love building amazing customer and team experiences. I\'m a passionate customer program leader with over a decade of experience in customer service. I lead my efforts by developing a focused vision, locating & utilizing relevant data, nurturing strengths in the team, and bringing enthusiasm towards execution.I\'m incredibly fortunate to have helped:• Drive 18% improvement customer retention through innovative new program strategies• Increase team engagement and retention in globally dispersed environment• Delivered faster, easier customer support and reduced ticket volume with thoughtful self-help strategies• Large-scale project management: Multiple merger integrations, System and technical migrations, and Customer journey overhaulsI love meeting new people and hearing new perspectives. Reach out if you want to chat about Customer programs and teams, Operations, or Merger integrations (we can also talk art, music, comics, and MMA)
Experience
Vice President of Customer Care
Jul 2025 — Present · Nashville, TN, US
Leading the Customer Support and Technical Support programs at Avid.
Education
Middle Tennessee State University (MTSU)
Bachelor of Science (BS), Recording Industry Management
Skills
- Customer Service
- Music Production
- Pro Tools
- Social Media
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