Ben Tisdale
An Experienced Customer Facing Professional | Driving Customer Success | CSM | SaaS | B2B | Soccer Coach | Dad
- Role
- Mid Market Strategic Csm at Restaurant365
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Ben Tisdale
With a strong foundation in hospitality and a deep passion for customer experience, I now…
Experience
Mid Market Strategic Csm
Jan 2024 — Present · US
Mid-Market / Strategic Customer Success ManagerAs a Mid-Market / Strategic Customer Success Manager, I am a trusted partner to a portfolio of high-growth, high-value clients, focused on delivering long-term value, driving product adoption, and aligning outcomes to their strategic goals.I work cross-functionally with Sales, Product, and Support teams to ensure a seamless customer experience post-sale, proactively guiding clients through onboarding, expansion, and renewal. My approach blends data-driven insights with personalized engagement to build strong relationships and maximize customer satisfaction and retention.Key Responsibilities:Own and manage a book of 70 to 80 mid-market and strategic accounts, with a Revenue total of $3.5 million, ensuring their ongoing success and growth. Drive product adoption, usage, and value realization through proactive engagement and strategic planningCollaborate with cross-functional teams to resolve issues, advocate for customer needs, and deliver tailored solutionsConduct regular business reviews, performance reporting, and success planning with stakeholdersIdentify upsell and cross-sell opportunities in partnership with SalesLead customer training efforts, ensuring rapid time-to-valueMonitor customer health metrics and mitigate churn risks earlyCore Skills: Strategic relationship management Data storytelling & reporting Cross-functional collaboration SaaS/Cloud platform experience Account expansion & renewals Customer lifecycle managementImpact Highlights:Consistently achieved 90%+ retention across my book of businessLed multi-stakeholder success plans for enterprise-scale rolloutsScaled adoption programs across dozens of accounts, increasing product usage by 35%+
Education
Mid Chesire College
Business Management
The University of Huddersfield
Bachelor of Arts - BA, Hospitality Management
2009 — 2012
Skills
- Hospitality Industry
- Meeting Matrix
- Matrix Management
- Front Office
- Banquets
- Hotel Management
- Delphi
- Restaurants
- Food & Beverage
- Guest Service Management
- Hotels
- Microsoft Office
- Hospitality Management
- Catering
- Food
- Hospitality
- Event Management
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