Ben Sugden

Head of Technology @Abzorb

Brighouse, GB

As Head of Technology at Abzorb, I lead digital transformation, product innovation, and governance across the organisation. I manage cross-functional teams covering software engineering, DevOps, BI, and information security — ensuring technology aligns with strategic growth and operational resilience.Key Achievements:* Architected and led development of Abzorb’s bespoke CRM/ERP platform, integrating directly with major UK mobile networks and fixed-line providers.* Delivered partner-facing APIs that enable automation and deeper integration across Abzorb’s channel partner ecosystem.* Scaled the platform to support multimillion-pound turnover (£25m+ in 2019) and growing operational demand.* Own the organisation’s ISMS, aligning with ISO 27001 and managing risk in close collaboration with stakeholders and auditors.* Report directly to the board, providing strategic technology input, risk governance, and delivery assurance.* Maintain a hands-on role, actively contributing to solution architecture, high-priority escalations, and technical mentoring.Focus Areas:* Enterprise Architecture (TOGAF & ArchiMate Certified)* Agile Change & Product Delivery* DevOps Strategy & Delivery* Information Security Governance (ISO 27001, CyberEssentials+)* Systems Integration & CRM/ERP Platforms* Team Leadership, Mediation, and Staff Development