Ben Steel
Global Head of HR Operations @Informa
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WORK HISTORY
Global Head of HR Operations @Informa
London, GB
Promoted, taking charge of the Global Operations teams (HRSSO & Payroll) while reporting to Global Business Services Director. Comprising >40 colleagues located in US, UK and Singapore, the HRSSO supports >100 countries and colleagues. Accountable for P&L and budget. SLT member. Contributes to GBS Strategy and HR Strategy. Scope includes migration and integration of acquisitions/mergers/disposals.• Winner of Informa “Leading the Way” award which recognises exemplary leadership in the company. • Oversaw wide service catalogue of core functions, including master data management, immigration, onboarding and payroll.• Founded and optimised the HRSSO; defined strategy underpinned by customer-first model and robust processes/technology. • Led high-performing team actioning 100K requests pa, with 94% closed within 48hrs and 75% within 24hrs. • Attained exceptional onboarding recommendation rate of 86% and cut post-joining issues by 33%(within 30 days of joining). • Structured HRSSO architecture to achieve a global process-driven environment reflective of regional and divisional variation.• Developed a culture of excellence, compliance and continuous improvement in line with company values.• Increased motivation by 23% and engagement by 27%, while 98% recommend the HRSSO workplace vs. 74% Informa average. • Drove up retention and mobility in roles, increasing internal mobility by 40%.
EDUCATION
CIMA
FCMA / CGMA, Fellow chartered management accountant / chartered global management accountant
University of Essex
Bachelor of Arts - BA, Accounting and Financial Management
University of Essex
Master's degree, Sports Science Fitness and Health
SKILLS
ABOUT BEN STEEL
With over 25 years of international experience in leading operations across various domains, I am a senior executive with a proven growth mindset and genuine customer centricity. As the Global Head of HR Operations at Informa, the largest events company globally, I am responsible for the performance and strategy of the HR Shared Service Organisation, comprising over 40 colleagues located in US, UK and Singapore, and supporting over 100 countries and colleagues.I have established a reputation as an exceptional performer with specialist expertise in translating strategy into operational achievement across multiple workstreams, including HR, Finance, Tech and others. I have also played a pivotal role in mergers and acquisitions, integration of acquisitions, and global SAP implementation projects. I have won the Informa “Leading the Way” award, which recognises exemplary leadership in the company. I hold FCMA and CGMA accreditation with the Association of Chartered Management Accountants, and I am motivated by the success of others, with a firm belief that when colleagues are able to flourish, business results follow.
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