Ben Spaulding

About Ben Spaulding

As a seasoned hospitality leader, I bring extensive experience and a proven track record in revenue growth, operational excellence, and team leadership. My passion for delivering exceptional guest services and innovative operational strategies underpins every role I\'ve held. In my recent role as a Director of Rooms at Loews Hotels & Co, I designed and implemented a strategic rebranding of room categories. This initiative led to increased attention to premium rooms and views, resulting in a significant year-on-year increase in room revenue. This achievement underscores my ability to devise out-of-the-box strategies that maximize operational revenue and boost business growth. As the Director of the Front Office at Fairmont Grand Del, I introduced innovative scheduling standards that minimized unnecessary overtime and break exceptions. This strategic move significantly improved operational efficiency and optimized labor costs. Throughout my career, I have cultivated strong leadership skills, leading teams to consistently exceed business objectives. An example of this was in my role as a Director of Rooms at Loews Hotels & Co. I noticed gaps in engagement among team members. To address this, I introduced an inclusive feedback system where team members actively participated in formulating action plans based on their interpretation of engagement survey results. This initiative led to a significant increase in team member engagement scores, fostering a more harmonious and productive work environment.Moreover, I spearheaded a collaborative, cross-departmental initiative that converted underutilized tennis courts into a dynamic food and beverage locale featuring Pickleball. This creative repurposing of space not only augmented the resort\'s amenities but also enriched the guest experience, all achieved in collaboration with the Director of Food and Beverage. I am excited about the opportunity to bring my unique blend of skills and experience to your organization, feel free to reach me at b••••••••@gmail.com. Key Skills: Hospitality Leadership, Strategic Planning, Revenue Management, Operational Efficiency, Guest Experience Enhancement, Cross-functional Team Leadership, Staff Training & Development

Experience

1. Director of Rooms

   Hotel Jackson

   Dec 2025 — Present · Jackson, WY, US

Education

• BFA

  High School Diploma

• State University of New York at Plattsburgh

  Marketing

  2010 — 2012

• Disney University

  Hospitality Marketing, Disney Marketing

  2012 — 2012

• University of Vermont

  Bachelor of Science (BS), Business Administration and Marketing, Tourism Management

  2012 — 2014