Benson Kiema

Suite Ambassador @The Ritz-Carlton Yacht Collection

Miami, FL, US

Delivers personalized and attentive guest services, catering to individual needs, preferences, and special requests to enhance their overall experience.• Maintains guest suites and staterooms to impeccable standards, ensuring cleanliness, organization, and availability of necessary amenities.• Provides traditional butler services, including packing/unpacking luggage, laundry care, and shoe polishing, with attention to detail and discretion.• Coordinates dining arrangements, managed private in-room dining experiences, and ensured dietary preferences and requirements were met seamlessly.• Offers comprehensive concierge services, such as recommending restaurants, and arranging spa treatments, to enrich guest satisfaction.• Acts as the primary liaison between guests and internal departments, promptly addressing issues or requests for optimal service delivery.• Adheres to safety protocols and emergency procedures to ensure the security and well-being of guests throughout their stay.• Delivers premium VIP services with discretion, managing confidential matters for high-profile clients to uphold trust and satisfaction.