Ben Smith

About Ben Smith

I transform complex business challenges into scalable digital solutions that deliver measurable results. Over the past 8+ years, I\'ve driven over $200 M in digital revenue growth by optimizing conversion funnels, scaling 0-to-1 platforms, and aligning cross-functional teams toward a unified vision.Anticipating market shifts and emerging customer needs sets me apart from other Product Managers. By removing friction from the B2B e-commerce customer onboarding journey, I unlocked $10 million in incremental revenue from current customers and onboarded over 1,800 new customers in six months.Complex transformations, market expansions, and enterprise-scale launches demand focus and resilience. I bring both - navigating ambiguity while ensuring teams remain aligned on measurable outcomes. My communication style simplifies complexity, ensuring that strategy consistently translates into effective execution.Operating at the intersection of strategy, technology, and user experience, I\'ve scaled checkout flows that process millions of transactions, built experimentation frameworks for rapid iteration, and mentored product teams to deliver with speed and clarity.I aim to make a meaningful impact by driving growth through data-backed strategies, AI-forward innovation, and customer-centric transformation.Specialties:Product ManagementProduct Strategy & RoadmappingProduct Lifecycle ManagementMarket Research & Competitive AnalysisData Analysis (SQL, BigQuery, Excel)Analytics & Business Intelligence (Power BI, Looker Studio, GA4)Agile / Scrum / SAFe MethodologiesTechnical Fluency (APIs, architecture collaboration)Go-to-Market Strategy & Launch ExecutionMonetization & Unit EconomicsTools: SQL ServerPower BIGA4Looker StudioBigQueryMS Excel

Experience

1. Senior Product Manager

   Quest Diagnostics

   Oct 2025 — Present · Pittsburgh, PA, US

   Driving the digital transformation of Quest’s online retail experience by developing and optimizing e-commerce products that make diagnostic testing more accessible, intuitive, and data-driven.Partnering with design, engineering, marketing, and clinical teams to deliver user-centered solutions that meet evolving customer needs and align with business growth goals.Focused on measurable impact through experimentation, analytics, and customer feedback - continuously refining product strategy to increase conversion, engagement, and operational efficiency.Mentoring team members and fostering a culture of collaboration, innovation, and evidence-based decision-making.

Education

• Westminster College (PA)

  BS, Computer Information Systems

• University of Pittsburgh

  MSIS, Information Science

Skills

• Social Media
• Web Development
• Social Media Marketing
• SEO
• Project Management
• Process Improvement
• Wordpress
• Google Analytics
• Javascript
• Mysql
• Css
• Php
• Html
• Database Administration
• Java
• Databases
• Customer Service
• Sql
• Open Ad Stream
• Lean Six Sigma
• Social Networking
• Quality Assurance
• Facebook
• Leadership
• Product Management
• Digital Product Development
• User Experience
• Analytics
• Marketing
• Management
• Content Strategy
• Digital Strategy
• Marketing Strategy
• Digital Marketing
• Content Management Systems (Cms)