Ben Smith

Head of Aftermarket @Britten-Norman

Southampton, GB

As Head of Aftermarket at Britten-Norman, I lead the strategy and operational delivery of aftermarket services including spares, repairs, maintenance support, and aircraft modifications.Working alongside cross-functional teams, my role focuses on:• Driving revenue growth and customer satisfaction across the global BN Islander fleet• Developing performance-based support offerings and digital service innovations• Leading process optimisation initiatives to improve service delivery and turnaround• Building long-term operator relationships through proactive engagement and tailored solutions• Supporting Britten-Norman’s cultural transformation and growth into new global marketsThis role builds upon my passion for aviation and a decade of experience in technical sales, customer support, and fleet operations—now applied in a hands-on leadership capacity during an exciting new chapter of Britten-Norman’s growth.

California State University, Long Beach

Aerospace Engineering

University of Hertfordshire

BSc Hons Aerospace Technology with Pilot Studies with a Year Abroad, Aerospace, Aeronautical and Astronautical Engineering

Northwestern Michigan College

FAA Private Pilots Licence