Ben Scott

About Ben Scott

Customer-Focused Professional Services Leader with expertise in establishing, strengthening, and scaling SaaS-based professional services organizations, including implementation and customer success teams. Proven success owning customer accounts-driving renewals and year-over-year revenue growth, and developing best practices to accelerate adoption and time to value. Award-Winning Innovator, Mentor & Leader determined to challenge the status quo and identify new ways to solve complex and challenging business problems-sharing the newly acquired knowledge with team members to increase skills, capabilities, and organizational maturity. Rapidly promoted throughout career, earning recognition for consistently meeting and/or exceeding expectations.

Experience

1. General Manager of Resware

   Qualia

   Feb 2025 — Present · Franklin, TN, US

   Responsible for the day-to-day operations of the Resware business unit, including Product, Engineering, and Customer Success.

Education

• The University of the South

  Bachelor of Arts (B.A.), Economics

  2005 — 2009

Skills

• Collaborative Leadership
• Program Management
• Business Process Improvement
• Process Engineering
• Business Analysis
• Executive Presentation Development
• Strategic Planning
• Training
• Microsoft Excel
• Project Planning
• Collaboration Solutions
• Solution Implementation
• Social Media
• Employee Learning & Development
• Project Management
• Strategy
• Project Implementation
• Supervisory Skills
• Collaborative Problem Solving
• Change Management
• System Administration
• Process Improvement
• Public Speaking
• Research
• Leadership
• Management
• Team Building
• Collaborative Learning
• Team Leadership
• Analysis