Ben Ong

About Ben Ong

Strategic Customer Experience Manager at Workvivo. I work with the largest logos at Workvivo to transform and elevate their employees engagement and experience. I also help many of our other customers implement Workvivo in a wide range of timelines.I have nearly 10 years of total SaaS customer experience and success experience. From working at a Fortune 200 company, to making impacts at startups, my primary passion and drive is seeing my clients realize positive ROI in their entire customer lifecycle.

Experience

1. Strategic Customer Experience Manager

   Workvivo By Zoom

   Feb 2024 — Present

   Partner with top strategic logos to maximize adoption, success and ROI on Workvivo platform- Lead project implementations to successful launch, and remain as long term value strategic partner- Serve as SME for for platform, global communications and employee engagement needs- Cross collaborate with sales, product and Zoom extended departments to drive opportunities for Workvivo/Zoom.

Education

• University of California, Riverside

  Bachelor of Arts (B.A.), Economics/Marketing

  2010 — 2015

Skills

• Dj
• Cold Calling
• Leadership
• Social Media
• Management
• Team Building
• Federal & State Income Tax Compliance
• Microsoft Word
• Team Leadership
• Business-to-Business (B2b)
• Teamwork
• Sales Process
• Sales Presentations
• Time Management
• Customer Satisfaction
• Strategic Planning
• English
• Event Planning
• Account Management
• Negotiation
• Microsoft Office
• Sales
• Salesforce.com
• Powerpoint
• Microsoft Excel
• Event Management
• Customer Relationship Management (Crm)
• Public Speaking
• Windows
• Marketing
• Sales Operations
• Spss
• Customer Retention
• Customer Service
• Sales Management
• Direct Sales
• Solution Selling
• Ableton Live
• Business Development
• Lead Generation