Benoit de Certeau
Solution Expert @Contentsquare
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WORK HISTORY
Solution Expert @Contentsquare
Ville de Paris, FR
Client facing: Managing Account • Responsible for the onboarding of clients in order to adopt the tool. • Manage workshops across various industries/companies (FR and EN). • Every quarter, determine the strategy on an account with the CSM. • Present to top level executive the results of the quarter and the plan for the following quarter. • Coordinator between technical and product teams. CRO: conversion rate optimization • Determine with the client the analysis roadmap, define priorities. • Analyze A/B test • Produce use cases with VOC (voice of customer) tool. • Perform analysis through Contentsquare Web performance: Speed analysis • Onboarding of customers on our speed analysis tool. • Define use cases according to strategical business needs. • Organize workshops on Real User Monitoring solutions.
EDUCATION
McMaster University
Master of Business Administration (MBA), MBA with e-business specialization
PolyTech Marseille école d'ingénieur
Master 1, Management des TIC
Lycée Carnot
Classe préparatoire aux grandes école de commerce, voie Economique, option économie
KEDGE Business School
Master's degree, Management des Technologies de l'Information et de la Communication
ABOUT BENOIT DE CERTEAU
Digital Project Manager
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