Benoit Parisien

Manager, Operational Resource Planning and Training @Swissport

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2017 — Present

Manager, Operational Resource Planning and Training @Swissport

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Presented weekly updates on financials, staffing levels and operational issues to managers to discuss areas for improvement- Developed new scheduling processes and procedures to ensure cost effectiveness, uniformity and raise productivity- Implement new technologies to reduce Manuel tasks- Building great relationships with our clients and Unions- Resource planning for more than unionized employees- Increased revenue through strategic planning- Build contracts for new and or contract renewals- Extensive experience in collective agreement bargaining- I coached and mentored 12 supervisors to become leaders and decision makers- Conduced on the job active training to better the skills of the employees- Ensure all contract deliverables are met through workforce management- Provide HR Recruitment with the hiring requirements- Conduct interviews for specialized work functions- conducted weekly meeting with clients to revise operational issues to ensure client satisfaction.

EDUCATION

1985 — 1987

Cégep Lionel Groulx

D.E.C, Human Science

SKILLS

CoachingMicrosoft OfficeStrategic PlanningAviationCustomer ServiceHuman ResourcesTrainingProcess ImprovementAirportsAirlinesChange ManagementTransportationWorkforce PlanningProject ManagementConsultingCommercial AviationLeadershipLabour RelationBudgetingProblem SolvingOperations ManagementTeamworkTeam ManagementTraining DeliveryCustomer ExperienceCommunicationManagementTeam BuildingNegotiationStakeholder ManagementTeam Leadership

ABOUT BENOIT PARISIEN

My career path reflects the fact that I am an experienced and versatile manager, with proven leadership. I am goal oriented, organized and able to work within established budgets My experience in customer service, workforce planning and operational management would benefit an innovative company, which promotes the development of its employees. I have extensive experience in collective agreement negotiations.

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Benoit Parisien — Manager, Operational Resource Planning and Training at Swissport in Montreal, QC, CA | Unifers