Benoit Liard
Head of Data Operations @PwC
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WORK HISTORY
Head of Data Operations @PwC
As Head of Data Operations for France & Maghreb, I lead a cross-border organisation of managers and experts, steering a dedicated transformation program to reinvent how we manage, govern, and deliver data. My mission: elevate Data Operations from a support function to a strategic lever for business performance.I combine operational excellence with innovation : embedding AI and intelligent automation into our processes to enhance quality, scalability, and resilience. By aligning data capabilities with business priorities, I anticipate future challenges and ensure our operations are future-ready.In addition to my core role, I serve as EMEA Data Quality Community Leader, fostering collaboration, knowledge-sharing, and best practices across the region to drive continuous improvement in data standards and governance.Data Process Intelligence & Transformation :Leveraging my Microsoft AI Product Manager certification, I drive intelligent automation across data operations — combining process excellence, AI, and RPA to enhance efficiency and resilience. I developed a maturity assessment framework to help business teams evaluate their readiness for AI-driven transformation and turn data into a catalyst for smarter operations.Key focus areas:• Leading managers and cross-border teams to deliver at scale• Driving an ambitious transformation program for Data Operations• Embedding AI & automation to create smarter, high-performance processes• Building resilient, scalable data capabilities aligned with business goals• Leading the EMEA Data Quality Community to strengthen regional excellence.
EDUCATION
Autorité de Contrôle Prudentiel et de Résolution
Capacité Professionnelle d'Assurance Niveau 1, Assurances
OMNES Education
Master's degree, Business, Management, Marketing, and Related Support Services
The Johns Hopkins University
Certificate, Managing Data Analysis
University of Cambridge
Certificat d'aptitude professionnelle, Sustainability for Business
University of California, Berkeley, Haas School of Business
Master en administration des affaires, Business, Management, Marketing, and Related Support Services
ESCP Business School
Change & Transformation Project Management
Université Paris-Est Marne-la-Vallée
DUT Techniques de commercialisations (Bac+2), General Sales, Merchandising and Related Marketing Operations
ABOUT BENOIT LIARD
Turning Data into Impact | Where Human Leadership Meets Intelligent TransformationWith two decades of experience across business, data, and transformation, I’ve learned that sustainable impact comes from one thing: alignment between vision, execution and people.From front-line commercial roles to leading Data Operations across countries, I’ve built teams, services and systems that turn strategy into measurable outcomes.My focus is simple: unlocking the power of data to drive performance, compliance and innovation while creating environments where people grow and take ownership.What drives me:• Using data as a lever for strategic and operational transformation• Developing teams who combine precision, creativity and accountability• Building bridges between business ambition and intelligent automationI bring clarity, curiosity and momentum, combining strategic thinking with a deep belief in human potential.Always open to meaningful conversations about leadership, data and what drives real change.
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