Ben Obrien
Managing Director and Owner @Id Card Centre Ltd
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WORK HISTORY
Managing Director and Owner @Id Card Centre Ltd
Northampton, GB
Since its acquisition in 2011, ID Card Centre has become a family business in which the owners are hands on. Dramatic technical and customer service enhancements coupled with online innovation have enabled the company to offer an outstanding level of service and commitment. Customer profiles have changed, retention has increased and market share has been gained through Ben’s quality-driven approach to product and service delivery. After introducing new products, being the first in the UK to provide a recycling service for those who use name badges and ID card printers, ID Card Centre’s online presence has risen by well over 35 times. Furthermore, its customer retention has become second-to-none and the company now has many more large organisations as customers including universities and colleges, commercial industry leaders and event companies. Although the online customer experience when ordering from ID Card Centre has taken a quantum leap since 2011, Ben mindfully maintains an in-house in-person customer service and technical support team who are available to speak to customers.
SKILLS
ABOUT BEN OBRIEN
ID Card Centre has become one of the UK’s leading providers of ID and name badge production services, ID card printers and consumables, accessories and related technical services. It’s the first UK company in its industry to offer customers an incentivised secure recycling service in response to changes in data protection and the worldwide waste disposal crisis. Although it now has a first-class online business element, ID Card Centre’s ethos holds human expertise and customer service at its core. Since its acquisition in 2011, its sustained growth and product and service portfolio development have attracted those reliant on everything from name badges through to high tech, function-rich access control and technology cards. Although it has always run an efficient badge/card production bureau and supplied a vast array of accessories, it has become a ‘go-to’ for technical support and independent advice for a vast range of printers. ICEtags also form part of ID Card Centre. They are personalised small tags which can be attached to keyrings, clothing, trainers and much more. They’re a perfect format to hold an individual’s vital information in the event of an emergency and are also ideal for children or people suffering from dementia in case they become lost. They are robust, waterproof and made for scenarios in which individuals are unlikely to carry a phone with ICE (In Case of Emergency) information.
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