Benny Gutierrez

About Benny Gutierrez

Results-driven Security & Loss Prevention Leader with over 10 years of experience…

Experience

1. Loss Prevention Manager

   Intercontinental Miami Hotel

   Aug 2022 — Present · Miami, FL, US

   Assist with managing the daily activities of the security department. Plan and organize work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Assist with determining the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis. Assist with inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct. Assist with ensuring that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated. Assist with establishing procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Assist with maintaining audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations. Assist with establishing documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference. Assist with establishing necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. Assist with training/educating employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations. Develop and conduct training for general managers, sec

Education

• Everest Institute-Kendall

  Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration

  2011 — 2014

• Albizu University - Miami Campus

  Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration

  2016 — 2017

Skills

• Microsoft Excel
• Powerpoint
• Workplace Safety
• Employee Training
• Hospitality Industry
• Leadership
• Customer Satisfaction
• Training
• Security
• Social Media
• Customer Experience
• Telemarketing
• Time Management
• Quality Assurance
• Microsoft Office
• Teamwork
• Loss Prevention
• Investigation
• Team Management
• Customer Service
• Strategic Planning
• Microsoft Word
• Management
• Team Building
• Team Leadership
• Physical Security
• Data Entry
• Inventory Management