Bennett Wright

About Bennett Wright

Transformational operations executive with 12+ years of experience driving multimillion-dollar business growth through strategic leadership, talent development, and operational innovation. Distinguished track record of building and coaching high-performing teams while optimizing enterprise-wide performance through data-driven decision making and scalable system implementation. Consistently delivers exceptional results by combining strategic vision with tactical excellence, having advanced through roles of increasing complexity while maintaining focus on people development, sustainable growth, and operational efficiency. Known for cultivating future leaders through comprehensive coaching and mentorship programs that accelerate professional growth and drive organizational success. Recognized for building strategic partnerships and executing mission-critical initiatives that regularly exceed organizational objectives and transform business operations. Brings deep expertise in digital transformation, revenue optimization, talent development, and building customer-centric operations in fast-paced, competitive markets.Areas of Expertise Include:Strategic Partnership Development • Operational Excellence & Strategy • Financial Planning & Analysis • Multi-Unit Business Operations • Organizational Change Management • Revenue Growth & Optimization • Digital Transformation Initiatives • Cross-Functional Team Leadership • Process Innovation & Automation • Performance Analytics & KPIs • Talent Development & Retention • Risk Management & Compliance

Experience

1. Director of Customer Support

   Procare Solutions

   Jul 2021 — Present

   Lead strategic vision and operations for 40-member Customer Support organization spanning Payment Processing, Enterprise Support, and Technical Services divisions, serving EdTech customers with $240M+ in annual processed payments.• Spearhead enterprise-wide digital transformation initiatives, including comprehensive Salesforce optimization and tech stack modernization, resulting in 40% improvement in operational efficiency and 25% reduction in resolution time.• Drive revenue growth through strategic partnership development with Product and Development teams, leveraging data analytics to influence product roadmaps and enhance go-to-market strategies, resulting in 30% increase in enterprise customer retention.• Orchestrated complete restructuring of Technical Services/Tier 3 Support, implementing industry-leading API certification protocols and bug tracking systems that reduced impact from critical incidents by 60%.• Lead 50+ cross-functional strategic initiatives driving business growth, resulting in 35% improvement in customer satisfaction and 20% increase in revenue through service optimization.• Design and execute enterprise-level service agreements and performance metrics, achieving 95% SLA compliance across all channels while managing high-profile accounts representing $100M+ in annual revenue.• Pioneer advanced analytics and workforce optimization strategies using business tools like Salesforce, NetSuite, and PowerBI, leading to 25% reduction in operational costs and 45% improvement in resource utilization.• Direct multi-platform release coordination and regression testing protocols, maintaining 99.9% system uptime and reducing priority incidents.• Oversee B2B Payment Processing Support operations, implementing strategic pricing initiatives that drove 40% growth in processing revenue while reducing customer churn by 25%.

Education

• University of Denver - Josef Korbel School of Global and Public Affairs

  Bachelor of Arts - BA, International/Global Studies

• Sophia University

  Study Abroad Program, Japanese Studies

• National Outdoor Leadership School, Southern Alps, New Zealand

  Outdoor Education