Bennett Thompson

About Bennett Thompson

Experienced Licensed Representative with a demonstrated history of working in the insurance industry. Skilled in Sales, Team Building, Management, Leadership, and Health Insurance. Strong sales professional with a Bachelor\'s Degree focused in Hospitality Management from Johnson & Wales University.

Experience

1. Supervisor of Inside Sales (Dual Eligible Programs)

   Mass General Brigham

   Dec 2025 — Present · Somerville, MA, US

   As Supervisor of Inside Sales for the DSNP (Dual Eligible Special Needs Plan) team, I lead a high‑performing group of inside sales representatives focused on connecting eligible individuals with high‑quality healthcare coverage. My role blends sales leadership, coaching, and operational oversight to drive enrollment growth while maintaining the highest standards of compliance and member experience.ImpactStrengthened team performance through targeted coaching and data‑driven insights.Improved sales workflows and lead management processes to enhance efficiency and conversion.Contributed to expanding access to care for underserved and dual‑eligible populations.Responsibilities Lead, mentor, and develop a team of inside sales reps to consistently exceed enrollment and productivity goals.Oversee daily sales operations, including lead flow, call strategy, and performance metrics.Conduct regular coaching sessions, call reviews, and skill‑building to elevate team performance.Partner with marketing, outreach, and field sales teams to optimize lead quality and campaign effectiveness.Ensure full compliance with CMS and organizational guidelines across all sales activities.Analyze KPIs and pipeline trends to identify opportunities for process improvement and stronger conversion.Support strategic planning for DSNP growth and member engagement initiatives

Education

• Johnson & Wales University

  Associate's Degree, Hotel/Restaurant Management

  1998 — 2000

• Johnson & Wales University

  Bachelor's Degree, Hospitality Management

  2000 — 2003

Skills

• Customer Service
• Training
• Microsoft Office
• Sales
• Management
• Team Building
• Leadership
• Insurance
• Public Speaking
• Health Insurance
• Employee Benefits
• Strategic Planning
• Process Improvement