Bennett Potter
Director of Customer Experience
- Role
- Director of Customer Experience at Fullsteam
- Location
- Kansas City, KS, US
- LinkedIn followers
- 500 followers
About Bennett Potter
High enthusiasm, intellectually-oriented communicator, community-builder and designer (UX and basic visual designer w/ a love for the disc golf world). Manage all project management of medium to large projects, working hand-to-hand with clients, developers, QA and customer success.Highest daily priority: doing everything I can, everyday, to rub shoulders with and glean from the best of the best.
Experience
Director of Customer Experience
Feb 2024 — Present
Driving excellence in customer experience (Onboarding, Training, Support, Success) across three SAAS platforms in gym/golf industries: Approach, Club Prophet & Priswing. Lead eight amazing CX managers and provide oversight to an additional 33 employees. Particularly oriented to aligning teams to create the best customer experiences through studied attention to the customer journey and optimization through automation and workflow simplification.
Education
Trinity Anglican Seminary
Masters of Arts in Religion (MAR), Christian History & Theology
2015 — 2017
Wycliffe College, University of Toronto
Doctor of Philosophy in Theological Studies, Modern History and Anthropology
2020 — 2026
Moody Bible Institute
Bachelors of Arts, Historical Theology
2011 — 2015
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