Ben Micol

About Ben Micol

I am a software engineer specializing in web app development. For the last few years I\'ve been developing business tools and applications using Javascript, Ruby, and Python programming languages. I\'m currently employed as a software engineer for Align Technology. I’m hands-on in all stages of the software development cycle, from planning and design to testing and deployment. No two days are the same for me; my tasks may involve analyzing algorithms, altering code, fixing bugs, brainstorming ideas, or integrating new systems.Something that I love about software development is the opportunity to work with people from a wide range of disciplines. The software development lifecycle involves working with so many different people and departments and, as a people person and someone who loves to build new relationships, it’s great to be able to come together with other professionals who are striving towards the same goal.If you want to talk about software development, coding or anything else, drop me a line.

Experience

1. Software Engineer

   Align Technology

   Jun 2022 — Present · Morrisville, NC, US

   Co-engineered an automated translation API using Ruby on Rails, handling 1.5 million requests and translations per month, decreasing designer-client lead time by 89%- Created a robust payment gateway API utilizing Node.js and Express to implement secure payment processing, subscription management, and integration with the Stripe platform, ensuring a seamless and reliable payment experience for customers- Implemented a database caching solution for a critical application, reducing response time by 22% and cutting annual third-party API costs by 54%- Developed a multichannel chat-bot solution using Twilio Cloud and Google Dialogflow, leading to a 45% reduction in customer support lead times- Utilized Python data libraries to transform bulk translation data into usable datasets for custom language models resulting in a 22% improvement in translation quality- Designed custom call recording solution using Twilio Cloud and AWS S3 Storage, resulting in a 48% reduction of monthly storage costs.

Education

• Appalachian State University

  BSBA, Business Management - Entrepreneurship, Supply Chain Management

  2012 — 2015

Skills

• Teamwork
• Automotive Repair
• Public Speaking
• Powerpoint
• Microsoft Excel
• Management
• Team Building
• Analytic Problem Solving
• Stock Research
• Computer Diagnostics
• Communication
• Leadership
• Customer Service
• Microsoft Word
• Team Leadership