Ben Mesfen

About Ben Mesfen

Solution driven and a distinguished background in technology and strategy, I specialize in translating complex end-user requirements into coherent business strategies. My track record showcases a proven ability to lead global process changes and optimizations, adeptly converting theoretical ideas into practical, outcome-focused initiatives. I thrive on challenges that demand innovative thinking and a hands-on approach to drive tangible results and strategic transformations.• Core Competencies: Proficient in Networking, Data Centers, Virtualization, VDI, Contact Center, SaaS, and Cloud technologies.• Analytical Approach: Highly organized, analytical mindset, adept at identifying strategic opportunities that drive technological advancements and cost-effective solutions, resulting in decreased total cost of operation.• Motivated Leadership: Demonstrated ability to lead teams, leveraging outstanding negotiation skills and fostering exceptional interpersonal relationships, ensuring seamless collaboration across diverse functions and achieving collective success.My passion lies in translating complex technical concepts into actionable strategies, consistently striving for excellence in delivering innovative solutions. I am driven by the pursuit of optimizing and embracing evolving trends to empower businesses for sustainable growth.

Experience

1. Service Planning Manager

   Splunk

   Jan 2022 — Present · San Francisco, CA, US

   Customer Success Service Planning and Readiness, working on Supportability, Service planning, resourcing with a focus on SaaS product portfolio.Service planning for product lines of ~630 million USD annual revenue.+New Product Design; Stakeholder engagement, supportability in PRDs, FS and test plan review, program plan review and execution.+New Product Introductions; Service planning, delivery readiness, enablement, support operations & offerings, bug scrubs, support readiness, go/no-go\'s.+Post-Launch; New Feature Introductions, Field notices, root cause analysis, product improvement with product teams.

Education

• Southern Methodist University

  Bachelor of Engineering - BE

Skills

• Switches
• Cisco Technologies
• Troubleshooting
• Routing
• Cisco Nexus
• Data Center
• Networking
• Virtualization
• Unified Communications
• Cross-Functional Team Leadership
• Lan Switching
• Customer Satisfaction
• Testing
• Network Administration
• Cisco Routers
• Tcp/Ip
• Network Architecture
• Cloud Computing