Ben Merriman

Enterprise Account Executive @Imagesource

As an Enterprise Account Executive, I engage with Executives to learn about their business objectives and priorities & jointly determine how ImageSource can help their organization drive financial growth by taking control of their content & data. Focused on delivering outcomes that drive positive business results, ImageSource helps organizations boost effectiveness, deliver competitive differentiation & makes information easier to access & share. A sampling of the value we deliver:Reduced Costs-Accounts Payables Process• With the deployment of automated workflow, one ImageSource customer was able to reduce their processing staff by 50%, while improving turnaround time from 1.5 days to same day• This customer enjoyed a 27% increase in vendor discounts by paying vendors faster (from net 30 to net 15)Customer Service- Credit Card Process• With electronic access to forms & records, one ImageSource customer enjoyed a direct savings of $70K in year one. Improved service increased this institutions Net Promoter Score by 3% as a result of reduced handling time. • This same customer was able to handle double the call volume without adding additional staff in year two.Revenue Growth-Application Processing• With the deployment of automated workflow, one ImageSource customer was able to reduce the application processing time from 90 days to 30 days. The decrease in processing time enabled double digit revenue growth in the first 90 days from when the solution was implemented. Customer/Partner Self Service• With access to content (scanned images, reports & electronic forms) from a website, this organization was able to offer self-service to their third party service providers, specifically, access to critical manufacturing updates, warranty documentation, invoice & credit & debit memos. The solution provided a 75% decrease in inquiries from their partners, & improved their partners’ service satisfaction.