Ben Lowdon
Design Director @eBay
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WORK HISTORY
Design Director @eBay
Berlin, DE
Design leader for eBay in Europe, driving strategic product initiatives across AI / Agentic Commerce, marketplace growth, category experience, and international markets.Key Impact- Built and scaled Product Design organisation in Europe, leading distributed teams and establishing cross-functional operating models across domains and time zones- Led transition toward AI-native and agent-led commerce, forming specialised teams across assistants, multimodal experiences, and shoppable content- Defined and delivered Home & Garden category strategy in partnership with VP Product, Research and Category leadership- Established eBay’s AI Design practice, embedding Responsible AI principles and scaling capability through hiring and coaching- Led international growth design initiatives, improving localisation and global customer experience (now expanded as a global priority)- Co-developed AI Research & Innovation organisation, defining operating model, portfolio strategy, executive-facing vision and product innovation and gtm- Leading product experience for strategic partnerships (Meta, Google, OpenAI, Microsoft), shaping next-generation commerce ecosystemsFocus areas:Product Design Leadership · AI & Agentic Systems · Circularity · Marketplace & Platform Design · Innovation & Capability Building · International Growth · Category Strategy · Organisational Design
EDUCATION
CIID
Data visualisation & The Quantified self
Bath Consultancy Group
License to Lead, Leadership development
Scrum alliance / Jeff patton associates
CERTIFIED (SMART) SCRUM PRODUCT OWNERSHIP (CSPO®)
Ravensbourne College of Design and Communication
Animation & Computer visualisation
Adaptive path
UX Intensive 2010
ABOUT BEN LOWDON
Product Design leader working at the intersection of AI, marketplaces, and sustainable systems. I build and lead design organisations that shape product strategy, drive innovation, and help companies evolve — especially in complex, system-level environments. Currently Design Director at eBay, leading international teams across AI-driven commerce, marketplace transformation, and sustainability- Built and scaled distributed design teams across Europe - Helped drive the shift toward AI-native and multimodal product experiences - Established AI Design and Responsible AI practices - Partnered with exec leadership on category strategy and growth - Worked on strategic ecosystem partnerships (Meta, Google, OpenAI, Microsoft) Previously- Zalando — Led sustainability & circularity design (Pre-owned, 48M+ customers, HIGG collaboration)- Contentful — Scaled Design & Research (80 → 300+), repositioning design from reactive service to a strategic driver - Earlier in my career (HERE, Nokia, startups), I worked on platforms, developer ecosystems, and early-stage products — which shaped how I think about systems, technology, and long-term impact. What I care about- designing for people and planet - building strong, impactful and thoughtful teams - working on complex, systemic challenges - connecting strategy, product, and execution Core areas:Product Design · UX · Marketplace Design · Platform Design · AI Product Design · Agentic Systems · Design Leadership · Organisational Design · Sustainability · Circular Economy · Responsible AI · Innovation Strategy
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