Ben Leung

About Ben Leung

Leader with a proven track record of delivering high-quality, sustainable technology solutions in collaboration with key stakeholders. IT LEADERSHIPOver 23 years of experience leading all areas of technology. Strong technical foundation paired with business acumen and budget oversight. Known for driving operational and service excellence. INNOVATIVE & STRATEGIC VISIONARYSkilled at aligning innovative technology solutions with strategic goals to advance organizational success. TRANSFORMATIONAL LEADEREnhances team performance through a holistic approach encompassing people, processes, and technology. Promotes operational transparency by developing and monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in collaboration with stakeholders. COLLABORATIVE PARTNERBuilds strong partnerships through effective governance frameworks and stakeholder Expertise • Technology Strategy & Roadmap Development • Operational Excellence in Technology • Budget & Resource Management • Governance & Operational Transparency • Staff Development & Coaching • Continuous Process Improvement • Organizational Change Leadership • Service Management & Improvement • Enterprise Project Management

Experience

1. Executive Director - Technology Services

   Spring ISD

   Dec 2015 — Present · Houston, TX, US

   Lead $40 million in bond-funded technology initiatives across two major district bonds (2016 & 2022), delivering critical projects such as hardware refreshes, software upgrades, and tech integration for new construction. Expert in aligning technology with strategic district goals through the development of strategic plans and a Balanced Scorecard framework. Established a comprehensive cybersecurity program based on NIST standards, implementing regular audits, risk mitigation protocols, and awareness training in partnership with CISA, MS-ISAC, Texas DIR, and CoSN. Led the creation of a technology governance structure and enhanced operational transparency through SLAs, KPIs, SOPs, and real-time dashboards. Designed and executed a full hardware lifecycle strategy for over devices and launched a 1:1 initiative distributing Chromebooks and hotspots. Transformed technology services by implementing ServiceNow, reducing resolution times from four months to two days, boosting first-call resolution to 90%, and increasing customer satisfaction from 72% to 95%.

Education

• East Texas A&M University

  Master of Business Administration - MBA, Masters of Business Administration (MBA)

• Lowell High School

  High School

• San Francisco State University

  Bachelor of Science - BS, Business Administration

• City College of San Francisco

  Associate of Arts - AA, Arts and Humanities

• Golden Gate University

  Master of Science - MS, Information Technology

• City College of San Francisco

  Associate of Science - AS, Social and Behavioral Sciences

• Golden Gate University

  Bachelor of Arts - BA, Political Science

Skills

• Conflict Resolution
• Enrollment Management
• Educational Leadership
• Leadership Development
• Strategy
• Itil Service Strategy
• Program Management
• Project Management
• Career Counseling
• Leadership
• Grant Writing
• Technology Integration
• University Teaching
• Campus
• Public Speaking
• Nonprofits
• Itil Process Implementation
• Curriculum Development
• Teaching
• Information Security Governance
• Instructional Technology
• Community Outreach
• Technology Services
• Staff Development
• Instructional Design
• Itil Process
• Resume Writing
• Information Technology
• College Teaching
• Courses
• Distance Learning
• Educational Technology
• Higher Education
• Program Development
• Management
• Student Affairs
• Curriculum Design
• Training
• Strategic Planning
• IT Strategy