Ben Lawder
- Role
- Global Head of Cx Strategy at Qualtrics
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Global Head of Cx Strategy
Mar 2022 — Present
My team helps the largest global organizations design and reimagine their Customer Experience programs to maximize business impact. We are strategic advisors for our customers and help guide product roadmaps, go-to-market strategy, and domain expertise at Qualtrics. Our deep expertise in Customer Care / Call Center CX, Digital CX, On-Site CX, B2B CX, and Foundational CX enables us to work across all industries and connect CX, EX (Employee Experience), BX (Brand Experience), PX (Product Experience), and MR (Market Research) into a tightly integrated XM (Experience Management) program.
Skills
- Market Analysis
- Talent Management
- Competitive Intelligence
- Saas
- Product Management
- Philanthropy
- Competitive Analysis
- Customer Experience
- Management Consulting
- Customer Insight
- Solution Selling
- Sales Process
- Process Improvement
- Leadership
- Salesforce.com
- Strategy
- Net Promoter Score
- Cross-Functional Team Leadership
- Market Research
- Sales Enablement
- Software as a Service (Saas)
- Team Leadership
- Marketing Strategy
- Business Process Improvement
- Strategic Partnerships
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