Ben Williams
Cs & s Technology Enablement Lead @Zebra Technologies
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WORK HISTORY
Cs & s Technology Enablement Lead @Zebra Technologies
I was tasked to set up a new team for the Services division this is a $600 million dollar division with staff, that focus on Support Services, Managed Services, Professional Services, SaaS, Robots, and Advisory Services. My team was to focus on 4 key aspects, that enable’s the business to grow and expand. Process & Cost Improvement – I have set up a global team working on cost improvement, process governance, standardisation, and improvements using Lean Six-Sigma methodologies and tools like Miro, PowerBI, Visio. Technology – working with the division leaders and IT to establish a technology strategy over a rolling 5 years. Implementing technology reviews and RFPs with vendors and selection of tools. Working with agile Scrum teams, to improve applications via sprints. Tools like Salesforce, PSA, Kantata, Gainsight, Oracle Reporting – Creating detailed management reports that are used for Finance, KPIs, Customer Success, and Utilization up to Board level reporting. Creating and agreeing SLA, and KPIs and monitoring those indicators. Using tools like, PowerBI, Smartsheet’s, Oracle Analytics, Miro People – Increasing employee engagement and retention, by setting up feedback groups, refreshing the training plans, external learning, onboarding training, and culture awareness sessions. Proud to be selected for the first Zebra Leadership Acceleration course, only 25 senior managers,(less than 1%) were selected from across all Zebra divisions- Working on Mentoring, Coaching, Business Strategy and self-improvement.
EDUCATION
Engineering Council
EngTech: Engineering
Chartered Management Institute
CMI Level 5 - Professional Consulting
Royal School of Signals
NVQ Level 3, Telecommunications
Chartered Management Institute
Strategic Management and Leadership
SKILLS
ABOUT BEN WILLIAMS
At Zebra Technologies, my focus as Manager of Operations for the Services division…
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