Benjamin Watts
Business Systems Manager @ Granicus, a SaaS company | Operational Efficiency, Integration Management
- Role
- Business Systems Manager at Granicus
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Benjamin Watts
Dynamic operations and systems professional with 10+ years of experience, including 6+ years in SaaS. Specializes in systems optimization, cross-functional alignment, and data-driven execution. Known for delivering measurable impact through process analysis, problem-solving, and clear communication. A trusted partner to both technical and operational teams, driving efficiency and strategic outcomes.
Experience
Business Systems Manager
Dec 2024 — Present · Washington, DC, US
Drove measurable improvements in operational efficiency by leading a global business systems team to modernize, integrate, and scale core post-sales platforms.• Defined and executed enterprise system strategy across Salesforce (CRM), NetSuite (ERP), Wrike (PSA/PM), and Totango (CSM), aligning platform capabilities with organizational OKRs and long-term growth objectives.• Orchestrated cross-functional technology roadmaps to unify data, streamline processes, and enhance visibility into performance, revenue, and resource utilization.• Oversaw development of enterprise-level analytics and reporting in Salesforce, Wrike Analyze, Power BI, and Excel, enabling data-driven decision-making for senior leadership.• Strengthened operational discipline and accountability by standardizing workflows and aligning systems to support Customer Success, Implementation, and Support teams globally.
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