Benjoe Markland

About Benjoe Markland

Transformational President & COO | Fractional COO | Executive CoachFor over 20 years, I’ve led global teams, turned around underperforming operations, and helped CEOs scale—from startups to multinational BPO/ITO organizations.As President & COO of a global services firm, I oversee international operations across 13+ locations, lead 25+ enterprise clients, and manage over billable hours in customer experience, software development, and staff augmentation. In 2025 alone, I drove $900K+ in new revenue through strategic expansion, client retention, and sales execution.I’ve built call centers from the ground up in Latin America and the U.S, transformed loss-leading divisions into profitable powerhouses, and successfully launched operations in Europe and Asia—all while leading teams through fire crises and global pandemics with near-zero downtime.In my work as a Fractional COO and Executive Coach, I’ve partnered with founders and CEOs to redesign operational strategies, optimize processes, and develop leadership teams. To date, I’ve helped over 15 organizations unlock growth and scalability through tailored coaching and strategic execution.I specialize in: • Global Operations & Turnaround Leadership • CX, BPO, and ITO Strategy • P&L Accountability & Revenue Growth • Executive Coaching & Team Development • Site Launches, M&A Integration, and Crisis Management • Fluent in Spanish | Scrum & Project Management CertifiedBased in Utah | Operate Globally | Remote & Hybrid LeadershipOutside the office, I’m a husband, father of five, and guitar-playing storyteller. Whether coaching executives or leading a team of hundreds, I bring heart, hustle, and humility to every challenge.“The heights by great men reached and kept were not attained by sudden flight, but they, while their companions slept, were toiling upward in the night.”– Henry Wadsworth LongfellowAlways open to thoughtful conversations around executive ops, coaching, or growth consulting. Discretion respected.

Experience

1. Chief Operating Officer President - Focus Ito Division

   Focus Services

   Mar 2025 — Present · UT, US

   Directed global operations in 6 countries, managing 100+ developers across web/app dev, staff aug, and platform delivery. • Increased gross margins by 300% in 6 months via strategic process optimization and cost control. • Oversaw P&L, client relationships, and software service delivery for enterprise accounts in B2B and B2C industries.• Pioneering SCRUM, Agile, Six-Sigma, and Change Management Project Management Strategies

Education

• Weber State University

  Finance, Finance, General

  2003 — 2006

• Dixie State University

  Associates, Business

  1999 — 2003

• Juab High School

  High School Diploma, High School/Secondary Diplomas and Certificates

  1994 — 1997

• University of Phoenix

  Bachelor of Business Administration (B.B.A.), Finance

  2011 — 2012

Skills

• Call Centers
• Business Development
• Negotiation
• Microsoft Office
• Sales
• Solution Selling
• Operations Management
• Sales Management
• Account Management
• Performance Management
• Crm
• Employee Training
• Leadership
• Sales Process
• Recruiting
• Customer Service
• Teamwork
• Strategic Planning
• Leadership Development
• Retail
• B2b
• Outsourcing
• Team Leadership
• Salesforce.com
• Coaching
• Business-to-Business (B2b)
• Contact Centers
• Marketing
• Business Strategy
• Management
• Team Building
• Time Management
• Motivational Speaking
• P&L Management
• Public Speaking
• Customer Relationship Management (Crm)
• Human Resources
• Project Management
• Cold Calling
• Customer Satisfaction