Ben Y.

About Ben Y.

Business operations leader with 20+ years of experience helping teams turn ambiguity into scalable systems and execution. I do my best work where the product is strong, stakes are high, and the organization values decisive action.Across tech, marketplaces, and regulated healthcare, I’ve led cross‑functional initiatives that tie directly to growth, efficiency, and quality:• Neuralink – Managed complex vendor and compliance operations in a frontier technology environment; redesigned processes and commercial terms to cut annual costs by $700K while improving coordination between engineering, finance, and legal.• Lyft – Ran large‑scale operational programs during hyper‑growth; translated rider and driver data into new workflows and feedback loops that lifted customer satisfaction by 40% and operational efficiency by 60% through fast test‑and‑rollout cycles.• Abbott Diabetes Care – Led budgeting, team coordination, internal communications, and engagement programs in a regulated environment; diagnosed cross‑team issues and drove durable upgrades to how the organization operates.What colleagues count on me for:• Owning end‑to‑end, cross‑functional projects that move core business metrics• Turning ambiguity into clear priorities, action, and results• Using data and patterns to inform decisions and focus effort• Creating workflows, systems, and tooling that enable consistency and scale• Clear, transparent communication across all levels of the organizationBay Area–based and energized by teams that are serious about building, moving fast, and delivering meaningful impact.

Experience

1. Group Manager, Business Operations

   Abbott

   Jun 2025 — Present · Alameda, CA, US

   Operational Strategy & Execution Lead business operations for Abbott’s Diabetes Care division, translating strategic priorities into actionable, measurable programs. Identify operational gaps, define the right altitude for solving them, and drive cross‑functional execution that improves speed, clarity, and alignment. Executive-Level Communications Own internal communications for senior leadership, delivering clear, structured messaging that reinforces priorities, accelerates decision‑making, and keeps teams aligned in a complex, regulated environment. Program & Event Leadership Design and execute company-wide events, wellness programs, and cultural initiatives that strengthen engagement, performance, and cross‑team cohesion. Budget Oversight & Vendor Management Manage operating budgets and vendor contracts through a data‑driven lens, ensuring ROI, operational reliability, and scalable service delivery. Workplace Culture & Operational Excellence Implement initiatives that enhance accountability, collaboration, and team effectiveness. Diagnose ambiguous organizational issues and drive durable improvements to how teams operate. Cross-Functional Business Leadership Partner with executive and functional stakeholders to translate business goals into workflows, systems, and operational processes that enable teams to move faster and execute with consistency and confidence.

Education

• National Taiwan University

  Diploma of Mandarin Chinese, Chinese Language and Literature

  2012 — 2012

• Hospitality Training Association

  Diploma, Hospitality Management

  1994 — 1996

• Goethe Institute Berlin

  Intensive Language Course, German Language

  2017 — 2017

• Sun Yat-sen University

  Diploma of Mandarin Chinese, Chinese Language and Literature

  2003 — 2004

• Griffith University

  Bachelor of Arts (B.A.), Applied Linguistics

  2009 — 2012