Ben Stapleton

About Ben Stapleton

Ben Stapleton has experience in working towards team oriented goals to further a…

Experience

1. General Sales Manager

   Mac Haik Chrysler Dodge Jeep Ram Georgetown

   Aug 2017 — Present · Georgetown, TX, US

   Responsible for customer retention and profitability in the new and used vehicle variable operations profit centers. Fulfills responsibilities primarily through personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department\'s break-even data. • Directs and schedules the work of the employees in the Sales Department. • Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit. • Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems. • Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers. • Establishes standards for displaying, merchandising, and maintaining new and used vehicles. • Works with the general manager to determine appropriate days\' supply for new and used vehicles and orders/acquires vehicle inventory accordingly. • Establishes procedures for quick disposal of aging inventory. • Audits repair orders for used vehicles as needed to ensure prompt reconditioning. • Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans. • Conducts major sales promotions and advertising as needed. • Addresses customer complaints to ensure high level of customer satisfaction. • Creates systems that ensure ongoing sales training, including weekly or daily sales meetings. • Audits all appraisals of trade-in vehicles. • Handles customer complaints sensibly, showing empathy and a constructive attitude. • Initiates and follows through on corrective action and counseling of sales management and personnel to ensure compliance with all company policies and procedures.

Education

• The University of Texas at Austin

  Public Relations, Communications

  2008 — 2011

• Texas Tech University - Rawls College of Business

  Accounting and Finance, Business

  2006 — 2007