Benjamin Skubish
Sales & Operations Leader | Driving AI-Powered Growth, Delivering Next-Level Customer Experience, & Retail Innovation | Cross-Industry Speaker & Thought Leader
- Role
- Sr Manager Customer Concierge at Bridgestone Americas
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Benjamin Skubish
Results-oriented executive with 25 years of experience driving operational excellence, sales growth, and digital innovation across retail and automotive sectors. Former COO with a proven track record of scaling multi-channel operations, optimizing performance, and delivering record revenue. As Director of Sales Operations at Bridgestone, led cross-functional teams across Finance, Marketing, Analytics, and Retail, managing a $4B portfolio and spearheading enterprise-wide process improvements. Currently unbelievably proud to be leading Bridgestone Retail Operations Customer Concierge team, a high-powered multi-unit inside sales force supporting 2,200+ stores nationwide. Architected and implemented cutting-edge AI solutions to recover lost sales, enhance customer engagement, and drive multimillion-dollar incremental revenue growth. Recognized industry-wide for presenting transformative strategies to executive audiences across industries. Passionate about building high-performance cultures, mentoring future leaders, and delivering measurable impact through innovation and strategic execution.
Experience
Sr Manager Customer Concierge
Mar 2024 — Present · Nashville, TN, US
Lead a national inside sales team focused on “Sales Rescue” for 2,200+ retail locations, leveraging AI-driven tools to recover lost revenue and elevate customer experience. Spearheaded the implementation of AI technology, transforming customer engagement and sales conversion strategies. Drive multimillion-dollar revenue recovery through personalized outreach, proactive service, and data-informed decision-making. Present AI enablement success stories to executive groups across and beyond the automotive industry. Champion a culture of excellence, coaching team members to exceed performance targets and deliver best-in-class customer outcomes.
Education
Cardean University / Ellis College of NYIT
Bachelor of Science - BS, Marketing
1998 — 2001
Cardean University / Ellis College of NYIT
Master of Business Administration - MBA, Operations Management/Business/Commerce, General
2001 — 2002
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