Benjamin Randolph
Software Support Manager at Encoura
- Role
- Software Support Manager at Encoura
- Location
- Marion, IA, US
- LinkedIn followers
- 500 followers
About Benjamin Randolph
I consider myself to be a hardworking, dependable, and highly experienced Customer Service professional. Able to handle a high volume of customer inquiries in a fast-paced environment, with minimal supervision, while maintaining an emphasis on the highest quality of consumer service. My objective is to improve on my excellent listening skills, oral and written communications and excel in a product, technical, or customer relations setting.Specialties: Management, Change Advisory Board, Process Improvement, Process Documentation, Implementation, Planning, Support, Software Support, Oracle, SQL, Windows OS, Providing quality customer service, troubleshooting, Customer Service, Facebook, LinkedIn, Twitter, Technology, Nonprofit, SaaS
Experience
Software Support Manager
Mar 2020 — Present · Cedar Rapids, IA, US
Oversee the day-to-day operations of the software support team. RNL\'s first tier of support who advises and guides internal and external users of our software suites.
Skills
- Fundraising
- Customer Satisfaction
- Analysis
- Troubleshooting
- Data Analysis
- Software Documentation
- Nonprofit Organizations
- Sql
- Project Management
- Non-Profits
- Management
- Nonprofits
- Windows
- Microsoft Office
- Research
- Customer Service
- Sql*Plus
- Microsoft Excel
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