Benjamin Whittle

IT Business Analyst Iv @TD

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2016 — Present

IT Business Analyst Iv @TD

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CA

Supported Capital Markets Trading Applications: Calypso Derivative System & Markitwire Provided business, technical and operational support for Front Office, Middle Office, Back Office, Risk, Regulatory, Vendor, and Technology teamsAccountable for troubleshooting, resolving and preventing time sensitive Level 1 and 2 application issuesSolid front to back trade lifecycle knowledge and exposure to the System Development Lifecycle (SDLC)Experienced with investigating complex application configurations, trade booking issues, cashflow/transfer differences and downstream feed issuesProvided detailed analysis, solutions, system management, and resolved user requests on a daily basisProactively investigated and recommended application specific configuration changes to resolve issuesCreated monitoring jobs using Calmon and Geneos ITRS to increase support efficiency in identifying issues and reduce escalations Assisted in migrating over 400 Cron and scheduled task jobs to AutoSys Improved generation times for Calypso End of Day files to meet Service Level AgreementsReceived the Quarterly Awards: Principles in Practice & Act for Impact

EDUCATION

2009 — 2013

Ryerson University

BComm

SKILLS

Remedy Ticketing SystemMicrosoft OfficeSalesCustomer SatisfactionDfaMicrosoft ExcelCalypsoCitrixCustomer Service

ABOUT BENJAMIN WHITTLE

IT Business Analyst IV at TD SECURITIES LIMITED

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Benjamin Whittle — IT Business Analyst Iv at TD in Toronto, ON, CA | Unifers