Benjamin Lambotte
Chief Information Officer @Airelles
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WORK HISTORY
Chief Information Officer @Airelles
Paris, FR
Developed the Group\'s IT strategy by positioning the IT as a central and essential asset for the smooth running of the Hotels, customer satisfaction and as a lever for business development and innovation in the customer experience- IT Governance implementation and digital transformation of Holding company’s Hospitality branch- Steering the delivery of IT infrastructure projects as part of expected business value projects, site openings and renovations- Delivered methodological support for change management, increasing adoption rates for new technologies by 25%- Optimization and security of data flows within the application ecosystem, and implementation of a convergent BI tool structure- Unified B2B & B2C CRM deployment, enabling optimized guest data gathering to a Golden Profile- Established and directed IT service provider relationships, improving service response time by 40%- Set up and manage the operational organization of infrastructures and applications- Implementation of a management method for service providers in charge of run tasks and user support- Strengthened cybersecurity measures, ensuring 100% compliance with GDPR and industry security standards.
EDUCATION
Solvay Brussels School of Economics and Management
Post Master, International Business/Trade/Commerce
SKILLS
ABOUT BENJAMIN LAMBOTTE
As a Hospitality Technology Expert, fluent in French and English. My creativity, resourcefulness, and proactive approach have enabled me to thrive in intercultural environments. I am an active listener with strong personal and public relations skills, adept at simplifying complex situations into comprehensible components. Known for remaining calm under pressure, I act as a catalyst within teams to achieve effective results.Throughout my career, I have led multiple governance implementations and digital transformations, hotel openings and takeovers, consistently delivering exceptional results. My ability to navigate diverse cultural settings has been instrumental in building strong relationships with stakeholders and ensuring seamless operations. I am passionate about creating memorable guest experiences and driving operational excellence.I am eager to connect with professionals in the hospitality industry to share insights and explore opportunities for collaboration. Please feel free to reach out to me to discuss how we can work together to achieve success.
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