Benjamin Houston

Experience

1. Client Success Manager

   Findhelp

   Jul 2024 — Present · Austin, TX, US

   Managing accounts totaling over $17.5M in Revenue during my first year- In my first year, grew accounts by New Users (My most important KPI)- Scheduling and overseeing on-site (and some virtual) client visits for every account as part of the Executive Planning Session season. I used this time to gather feedback, provide reports/results on the last year of success, and suggest/consult on recommendations I have to adjust promotion, communications, and overall strategy for each account specifically- Am responsible for providing reporting on a regular cadence (varied by account but included weekly, bi-weekly, monthly, and quarterly) to maintain transparency and solidify relationships with accounts and their relevant points of contact- Launching new marketing/promotion initiatives including very successful Registration Rewards Campaigns across my accounts-Has resulted in up 3x growth in monthly growth performance- Solidifying new 3rd party partnerships for platform growth. This includes the initial outreach and closing of new opportunities to add further depth to the platform for specific accounts- Responsible for customer resolution directly with points of contact in situations where conflicts occurred to ensure customer satisfaction was maintained.

Education

• Indiana University Bloomington

  Bachelor’s Degree, Political Science and Government

  2013 — 2017

• Indiana University Bloomington

  Bachelor’s Degree, Journalism

  2013 — 2017