Benjamin Dempsey
Global Talent Acquisition Leader | Driving Process Excellence | Scaling Recruitment Operations
- Role
- Client Services Manager at Cielo Talent
- Location
- Asheboro, NC, US
- LinkedIn followers
- 500 followers
About Benjamin Dempsey
Strategic and results-driven operations leader with over a decade of experience managing global recruitment and performance teams across diverse geographies. Proven success in overseeing outsourced teams, enhancing customersatisfaction, and driving operational excellence in contact center environments. Adept at managing vendor relationships, analyzing performance metrics, and implementing cost-saving initiatives. Experienced in navigating cultural differences toimprove customer perception and service delivery.
Experience
Client Services Manager
Jan 2026 — Present
Education
Guilford Technical Community College
Business Administration-Human Resources Management Certificate, Human Resources Management and Services
2015 — 2017
Skills
- Interviewing
- Analysis
- Sourcing
- Customer Experience
- Customer Retention
- Customer Service
- Business Process Improvement
- Employee Benefits
- Collections
- Employee Engagement
- Workforce Management
- Vendor Management
- Temporary Placement
- Interviews
- Innovation
- Call Centers
- Process Improvement
- Building Relationships
- Risk Management
- Qualifying Candidates
- Project Management
- Sales
- Bpo
- Relationship Management
- Outsourcing
- Training
- Customer Satisfaction
- Performance Management
- Financial Services
- Crm
- Employee Training
- Executive Search
- Consulting
- Leadership
- Direct Placement
- Candidate Generation
- Recruiting
- Customer Relationship Management (Crm)
- Service Delivery
- Benefits Administration
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