Benjamin Noll

Experience

1. Senior Manager Loyalty Marketing

   American Eagle Outfitters Inc.

   Apr 2022 — Present

   Own the AEO Real Rewards loyalty program in the United States and Canada that incorporates both AE, Aerie and Offline brands • Manage greater loyalty team to ensure program success and customer satisfaction • Focus on program strategy that drives membership growth and improve customer KPIs including retention, sales penetration, rewards redemption, AOV, LTV and incremental spend via programatic messaging, enhancements and promotions • Partner with corporate leadership to establish global loyalty plan and deployment strategy • Plan and execute long term program evolution by driving development teams to deliver new features • Own bi-monthly loyalty Steer Co. meeting with AEO executive leadership team to provide updates on program performance and ongoing strategy • Drive an enhanced customer experience for the Real Rewards program by partnering with IT, UX, Marketing Strategy, Legal, Store Operations and other cross functional partners to continually rethink and build upon the existing program • Own and execute loyalty partnership strategy for loyalty program

Education

• University of Iowa

  Bachelors of Arts, Economics

  2009 — 2013

Skills

• Microsoft Excel
• Loyalty
• Customer Marketing
• Facebook
• Event Planning
• Management
• Loyalty & Rewards
• Customer Loyalty
• Powerpoint
• Microsoft Office
• Rewards
• E-Commerce
• Leadership
• Microsoft Word
• Tableau
• Social Networking
• Customer Service
• Retail Marketing
• Strategic Planning
• Marketing
• Customer Relationship Management (Crm)
• Oracle Business Intelligence
• Sales