Benjamin Briggle

About Benjamin Briggle

Product, Portfolio, Transformation, and Customer Success leader with 20+ years of experience leading large-scale healthcare and health-tech initiatives across product development, enterprise transformation and regulated software environments.Known for making the seemingly impossible possible, with a proven record of delivering measurable business and clinical outcomes by scaling care models, modernizing platforms, improving cash flow, and leading cross-functional teams through complex, high-stakes change. Trusted partner to executives, clinicians, engineers, and customers in compliance-driven organizations.Open to opportunities that expand my leadership scope and organizational impact, where I can build on proven expertise including deep knowledge of healthcare and health-tech, to drive product strategy, enterprise transformation, and measurable outcomes.

Experience

1. Sr Transformation Program Manager

   DispatchHealth

   Jul 2024 — Present

   Led high-complexity enterprise transformation programs across Revenue Cycle Management (RCM), insurance discovery, digital call center modernization, advanced care scaling, and imaging• Operated with executive mandate and high autonomy, coordinating cross-functional teams across clinical, engineering, marketing, revenue cycle, and external partners• Scaled advanced care by restructuring market-based activities into a centralized command center, allowing the pilot market to increase admissions 44%• Oversaw advanced care EMR replacement, simplifying patient charting, reducing provider and nursing documentation, adding order efficiencies, and improving patient safety• Delivered $2.3M in annual savings by integrating conversational AI technology with internal proprietary platforms, cutting call times by 5–7 minutes• Spearheaded enterprise-wide insurance initiative to resolve incorrect patient insurance selection and collection challenges to ensure proper benefits coverage, minimizing bad debt and improving cash flows

Education

• The University of Toledo

  Master of Business Administration - MBA, Business Administration

  2001 — 2004

• The University of Toledo

  Bachelor of Science - BS, Computer Science and Engineering

  1994 — 1998

Skills

• Process Improvement
• Management
• Budgets
• Healthcare
• Requirements Analysis
• Change Management
• Business Analysis
• Analysis
• Visio
• Software Development
• Healthcare Information Technology
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Team Leadership
• Ms Project
• Integration
• Project Portfolio Management
• IT Strategy
• Software Documentation
• Sdlc
• Informatics
• IT Management
• Capital Budgeting
• Software Project Management
• Itil
• Project Management
• Risk Management
• Quality Assurance
• Certified Project Manager
• Program Management
• Business Process Improvement
• Sharepoint
• Vendor Management
• Portfolio Management
• Enterprise Software
• Business Process
• Project Planning
• Project Delivery
• Pmo
• Pmp