Benjamin Hill

About Benjamin Hill

Years of diverse industry experience has equipped me with a solid understanding of the regulatory, operational, and study-specific demands this industry places on a study team. With a focus on the operational and study-specific quality of deliverables during my tenure in a leadership role within Alliance Management and Quality Management, combined with prior experiences in Clinical Monitoring and Data Management, I have acquired the ability to quickly identify and manage risk areas of a study by providing the tools, training, and/or resources required for optimal success and resource efficiency. Understanding resource management; the ability to identify and amend deficient processes; collaborate and train colleagues for proper resolution and implementation; all while maintaining profitability, are the leadership skills that have lead to my success in the industry.

Experience

1. Sr Strategic Operations Director

   IQVIA

   Apr 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Led the build and implementation of multiple Partnership Operating Models.• Account Team Oversight for eTMF Portfolio (Veeva Vault and Wingspan platforms): o Established agreed KPIs, including completeness, timeliness, and quality of documentation. o Ensured delivery and completion of corrective actions driven by KPI results. o Managed role-based training curriculum and compliance for Customer’s Veeva eTMF access, setup, management, and closeout.• Escalation point for the execution of awarded clinical studies across the customer portfolio, per Contract, from initiation through closeout, ensuring activities are performed in accordance with SOPs, regulations, policies and practices, meeting quality and timeline metrics:• Ensured delivery against key performance indicators (KPIs), milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time, and financial objectives.• Ensured Inspection Readiness activities are resourced and prioritized in preparation for various regulatory submissions and inspections.• Served as key operational oversight globally to the designated customer account; responsible for ensuring appropriate communication channels are maintained and key customer expectations are adhered to across the portfolio of projects.• Coordinated efforts of cross-functional project teams to support milestone achievement by managing issues and obstacles and ensure consistent use of study tools and training materials in compliance with standard processes, policies, and procedures.• Prepared and present account/project information at internal and external leadership meetings.• Ensured appropriate training and onboarding of new Partnership Team members.

Education

• University of North Carolina at Wilmington

  BA, Psychology

  1998 — 2002