Benjamin Wienchol
Customer Success Executive @Usercentrics
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WORK HISTORY
Customer Success Executive @Usercentrics
Munich, DE
Usercentrics is a global market leader in the field of Consent Management Platforms (CMP). We enable businesses to collect, manage and document user consents on websites and apps in order to achieve full compliance with global privacy regulations while facilitating high consent rates and building trust with their customers.Responsibilities during this role: Collaboration with Product, Marketing and Support to enhance features, increase customer engagement and boost customer satisfaction Establishing and maintaining trusting relationships with strategic customers that generate referrals Executing data-driven retention cases and technical implementationAchievements during this role: Cross- and upselling achievement (102%/ 2023) Designed Cross- and upselling processes and knowledge within the CSM team Created CSM structures for the low touch product Cookiebot
EDUCATION
Technische Hochschule Ingolstadt
Bachelor of Arts - BA, International Retail Management
ABOUT BENJAMIN WIENCHOL
I‘m Benjamin, a Customer Success Expert with +7 years of SaaS experience, who is passionate about building and nurturing long-term customer relationships.Here are some areas of my expertise: Onboarding & Implementation Adoption & Retention Growth & Advocacy Strategic Account Management Data-Driven Decision Making I’d love to have a chat with you if you are interested in Data Privacy, Privacy-led Marketing, Customer Success Management or just some entrepreneurial spirit.
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