Ben Thomas
Director, Service and Operations @BT Group
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Director, Service and Operations @BT Group
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Leading a team of ~200 colleagues, accountable for modernisation of service delivery and customer service operations FTE footprint). Focused on devising strategy, design and implementation of new operating model and strategic tooling to realise innovation ambitions, cost-effectiveness and improved customer experience. Selected 2 years running for the BT Re-Imagine talent programme for its top 1% of high potential executive leaders.
SKILLS
Process ImprovementProcess OptimizationLegal ResearchLicensingTelecommunicationsSix SigmaNegotiationProject ManagementProcess EngineeringProcess ControlMaintenance ManagementProduct DevelopmentPredictive MaintenanceContract NegotiationFactoryLegal WritingRoot Cause AnalysisContinuous ImprovementPaper IndustryIntellectual PropertyPulpChemical EngineeringProposition DevelopmentCapital ProjectsKaizenPapermaking
ABOUT BEN THOMAS
A credible senior leader with 20 years’ experience of working both nationally and…
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